hospitality & hotel management students

Hospitality & Hotel Management

Our accredited Hospitality & Hotel Management diploma program will show you how to launch a career in the world of hotels, tourism and many other areas of the hospitality industry. Exclusively offered through our New York City campus

Diploma Program

A Career with Global Potential

Do you want to see the world? Do you get enormous satisfaction out of making people’s day a little better? If so, training for a career in the hospitality industry may be the perfect opportunity for you. Jobs can be found in hotels, resorts, spas, cruise ships, conference and event centers, tourist attractions and country clubs, to name just a few. The Hospitality & Hotel Management diploma program at the 51’s New York City campus can be completed in less than a year, helping students prepare to enter this exciting field as soon as possible.

Additionally, hospitality and hotel management is a field in which great talent is rewarded — and promoted. With a solid education to support your career and plenty of opportunities for growth in this exciting industry, you’ll have the potential to advance quickly and work with a diverse group of colleagues. Few fields offer the wide range of ages and nationalities that you’ll find thriving in the world of hospitality.

Quick Facts

Program Name: Hospitality & Hotel Management

Program Duration: 8 or 12 months

Class Times: morning, afternoon, evening 

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Unique & Immersive Training

Full immersion is a well-documented way to learn, and the ICE Hospitality & Hotel Management program leverages this technique. As a school located in one of the most famous tourism cities in the world, ICE New York offers a unique opportunity to learn both on and off campus. You’ll also start building a professional network on day one — your instructors are experienced and connected industry experts and your dedicated Career Services Advisors can all open doors to a broad array of hospitality connections. An education specifically dedicated to hospitality lays the foundation for a wide variety of potential career paths by exposing you to exactly what it takes to run a hospitality establishment, from large international hotel chains, to boutique hotels, bed and breakfasts, and much more.

An ICE hospitality student shares a presentation with the class at the 51

Real World Hospitality Education

Our hospitality management curriculum blends in-class course work, role-playing, guest lectures by industry experts and field trips (when possible) — using NYC as your classroom. ICE’s hospitality classes cover topics in sales and marketing, hotel management, human resources and more. The accounting and finance unit teaches practical skills such as how to set pricing and manage payroll, while the operations course covers front and back office hotel management responsibilities, including reservations and security. In other segments, students study room design, public relations and digital marketing, event management and conference planning. The curriculum culminates with a 200-hour externship at a hotel or hospitality enterprise selected with the support and guidance of your personal career services advisor. 

An ICE hospitality student receives an award at graduation

Student Diversity Enriches Your Experience

Our students’ diverse goals and experiences enrich the classroom experience for everyone. A typical class might include international students, career changers,  or recent high school and college graduates — all of whom share a passion for customer service and creating memorable guest experiences. Our students also share the desire for a more efficient, hands-on hospitality education as compared to traditional two- or four-year degree programs. That's exactly what our Hospitality & Hotel Management diploma program offers— an efficient path toward your professional goals.

Two servers behind a bar

Put Your Ideas and Skills Into Action

There’s no better way to build your skillset than to apply classroom instruction in the real world. In the last segment of the program, you will embark on a 200-hour hospitality management externship at a hotel, resort or other related business. This hands-on experience can help you build a resume and a network of industry connections that can shape the rest of your career. An ICE externship can even turn into a full-time job offer, which it has for many ICE graduates.

Hospitality & Hotel Management Program Schedule Options

Lecture%20Opera%20POS-006-72dpi_375x375.jpgTo provide the utmost flexibility, your on-campus curriculum can be taken in a wide variety of schedule options, including morning, afternoon or evening. Classes meet three, four or five times per week, exclusively at our New York campus.

Tuition includes all books and supplies, so you're fully equipped from day one. All Hotel & Hospitality Management program students are also eligible to take our popular Wine Essentials series at no additional charge. Visit our Tuition and Discounts page for complete information on the cost for specific class dates and times.

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Afternoon (8 months)

  • Hours: Mon.-Fri, 1 p.m.-5 p.m.
  • Start Date: TBD
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Evening (12 months)

  • Hours: Mon., Tues., Weds., Thurs., 6 p.m.-9 p.m.
  • Start Date:յ
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Morning (12 months)

  • Hours: Mon., Weds., Fri., 8 a.m.-12 p.m.
  • Start Date: TBD

Dual Diploma Discount

Combine business and cooking skills to accelerate success. Students enrolled in the Hospitality & Hotel Management program who also enroll in another diploma program, such as Culinary Arts or Pastry & Baking Arts can receive a discount worth up to $4000. 

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Take the Next Step Toward a Hospitality Career

The admissions process is the start of a lasting relationship with ICE. Your Admissions Representative will introduce you to the personal experience our school is known for. Their mission is to understand your career goals, help you select the right program(s) to fit your needs and interests.

Why Choose ICE

You know it's in you — the ambition to pursue a rewarding career in hospitality. ICE is ready to help you achieve your career dreams.

12 Reasons Why You Should Choose ICE. 

International Students

Like the cities our campuses inhabit, ICE is a hub of multiculturalism. We’re proud to have had students from 44+ countries choose ICE for their career training and we celebrate the unique perspective an international student body provides. International students have the opportunity to gain knowledge and hands-on experience in America’s major food cities, by attending our New York City or Los Angeles campuses and completing an industry externship. It’s no wonder students come from around the world to attend ICE.

Learn about International Students at ICE.

Resources:

Ready to take your interest in ICE further? Speak to an Admissions Representative about your personal goals, start your application or download our career brochure so you can access our program information anytime.

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NY Career Brochure

LA Career Brochure

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ICE's 638-hour Hospitality & Hotel Management diploma program is taught at ICE's lower Manhattan campus, featuring over 74,000 square feet of teaching space. With New York City as a classroom, the program includes field trips to local hotels and hospitality businesses, as well as guest lectures from successful hospitality professionals.

The program consists of 638 hours, divided into 10 courses with 219 lessons (including 150 in evening classes). The 11th course is a 200-hour off-site externship at the location of the student's choice, according to his or her career goals — an opportunity that adds essential experience to the student's resume and often leads to a job after graduation. 

The Hospitality & Hotel Management training program is constructed as follows:

Course 1

INTRODUCTION TO HOSPITALITY AND CAREER PATHWAYS

38 hours

This course begins with an overview of the history, challenges, and opportunities of the hospitality industry, which is followed by an exploration of the structure and organization of lodging operations. Levels of service, tourism, and disruptive technologies are introduced, as well as information on developing career trajectories and matching skills and talents to specific areas of responsibility in the hospitality industry.

Course 2

GUEST SERVICES AND THE HOSPITALITY MINDSET

40 hours

Students explore the core concept of service in hospitality with a focus on developing a guest-centric mindset. The course emphasizes providing guests with a positive, individualized experience, building an inclusive service culture, and balancing extraordinary service with the other imperatives of the organization.

Course 3

HOSPITALITY BUDGETING AND FINANCIAL CONCEPTS

50 hours

This course prioritizes the financial aspects related to the hospitality industry, accentuating the significance of ambition, hard work, and comprehending financial numbers for success in the industry. Necessary financial concepts such as profit and loss statements, breakeven analysis, revenue management, calculation and projection, budgeting, and interpreting financial statements are covered in detail.

Course 4

HOTEL OPERATIONS: FRONT AND BACK OFFICE MANAGEMENT

44 hours

This course provides practical skills and real-world applications for those interested in hospitality management careers. Students are provided with a comprehensive overview of front and back office management responsibilities in the hospitality industry, including e-commerce, PMS operation, reservation processes, security protocols, record keeping, and audit procedures. The course also includes the prestigious AHLEI front desk certification, a recognized credential in the industry. Additionally, instruction integrates revenue management, focusing on effective pricing strategies, demand forecasting, and yield management techniques.

Course 5

FOOD AND BEVERAGE MANAGEMENT

40 hours

This course focuses on the critical role of food and beverage in the context of full-service hotels and events. Students explore menu design, purchasing, controls, dining room management, alcoholic beverage service, and financial management tools. The class dives into food production, providing a comprehensive understanding of the operations and management of food and beverage divisions in hospitality enterprises. Additionally, students explore how food and beverage departments interact with other departments within the hospitality industry, offering a holistic perspective on the dynamic nature of this field.

Course 6

ROOMS DIVISION MANAGEMENT

44 hours

This course offers students an in-depth understanding of the critical role of the rooms division in the hospitality industry. Focusing on housekeeping, engineering, and security, students are taught how these departments interact with the front office to ensure a clean, safe, and secure environment for guests. The course covers essential safety policies and procedures in compliance with OSHA regulations, as well as best practices for effective management of laundry and maintenance operations. Additionally, students have the opportunity to obtain AHLEI certification, further enhancing their knowledge and credentials in the field of rooms division management. 

Course 7

HUMAN RESOURCES AND SUPERVISION

50 hours

This course offers valuable insights on effectively recruiting, training, supervising, and maintaining a skilled staff in the hospitality industry. Students explore key topics such as inclusivity, compensation, human resource information systems, management techniques, union shops, and employee discipline. Additionally, the course includes expanded content on positive culture building, diversity and equity, and safety to equip students with essential information for successfully managing a team-oriented staff. 

Course 8

SALES AND MARKETING

44 hours

This course focuses on the strategic aspects of sales and marketing in the hospitality industry. Students explore topics such as marketing audits, consumer targeting, sales office organization, sales cycle, technology tools for marketing, cross-promotions, and sales force management. The course emphasizes the importance of positioning and marketing a property properly to optimize its performance and reach a targeted demographic. 

Course 9

HOSPITALITY PUBLIC RELATIONS AND DIGITAL MARKETING

40 hours

In today's digital age, reputation management and a strong social media presence are essential for success in the hospitality industry. In this course, students dive into the practical application of social media, public relations, and digital marketing strategies.

Course 10

MEETING AND EVENTS PLANNING

48 hours

This course covers the logistics of planning and executing large-scale conferences, conventions, and galas in the growing hospitality management industry. Students explore a plethora of information for a better understanding of complex management skills, including theme creation, timeline organization, and coordination of catering and technical resources such as audio/visual effects and lighting. Interactive lectures and group discussions focus on budgeting, site selection, ADA compliance, and marketing strategies. Additionally, this course incorporates CVENT certification, providing students with industry-relevant skills for successful event management.

Course 11

Externship

200

At the end of their in-class training, students complete an externship to apply the skills they have gained. Students may choose to complete their externship within a broad range of hospitality and tourism venues, such as hotels, events or catering companies.

Hospitality: Thriving with Opportunity

The Global Force of Hospitality Management

Hospitality and hotel management is a key discipline for the trillion-dollar global hospitality industry, consisting of travel, tourism and hotels. Its practitioners enjoy careers found in hotels, resorts, spas, casinos, cruise ships, conference planning and event management, food, beverage and catering, as well as at health, sports, entertainment and country clubs.

The front desk in a modern hotel lobby

Industry Highlights

While the term 'hospitality industry' covers many different services, it can generally be defined through five different sectors: lodging, travel and tourism, food and beverage, recreation, and meetings and events.

The global hospitality industry is worth over $3.952 trillion as of 2021. There are about 1.6 million people employed by the U.S.’s accommodation industry. The U.S. hotel industry is worth $177.6 billion. This industry is predicted to grow by 33.6% in 2022. (Hospitality Trends and Market Data, )

In terms of job market, the recent Economic Impact Report (EIR), announced the travel and tourism industry is expected to create nearly .

A cruise ship sails through the ocean blue

The Industry for Travelers

New York City was expected to welcome 56.4 million visitors in 2022 alone, up from 32.9 million in 2020. Visitation is forecasted to have grown up to 61.7 million in 2023 and surpass 2019 levels by 2024. ()

An ICE student graduates from the Hospitality & Hotel Management program

Built on Diversity

The hospitality management industry demands a multicultural, multigenerational workforce. The industry does not discriminate — it enables. Career momentum within the hospitality industry is well documented, as larger organizations have structured career programs and offer managers the opportunity to transfer to other locations across the globe. The world of hotels and tourism provides an opportunity for exposure to everything from family-owned bed & breakfasts, to the ability to climb the corporate ladder at some of the world's largest hospitality companies.

According to the (BLS) April 2022 employment report, jobs in the leisure and hospitality sector increased by 78,000, with workers ages 45 and older making up 26% of the workforce. It is not uncommon for restaurants, hotels, resorts and other hospitality businesses to have four or more  proudly working alongside one another toward the common goal of providing guests an unforgettable experience.

ICE alum Rommel Gopez shares why he decided to enroll in ICE's Hospitality management program

“Before I went to ICE, I was already working in the hospitality industry. But I wanted to learn more and have something under my belt to show that I was serious about my profession. I wanted the diploma to go with my work experience.”

Rommel Gopez
Hotel & Hospitality Management Graduate

Technology Taught: ResNexus

Communication among various teams within all hotel departments makes or breaks the guest experience, which means knowing how to effectively use a hotel's reservation management system is vital. This is why ICE provides hands-on training to our hospitality students on ResNexus, a popular online property management booking system. This software seamlessly transmits property information and rates, and provides many of the tools a hotel staff needs to do their day-to-day jobs. Tasks covered in ResNexus include handling reservations, checking guests in and out, assigning rooms, managing room inventory, accommodating the needs of in-house guests and handling accounting and billing. This multi-faceted perspective helps staff process rooms and serve their guests with the greatest amount of insight.

ICE Hospitality Management Students take a field trip to the Ace Hotel in New York City

Guest Lectures

The Hospitality & Hotel Management program takes full advantage of ICE's location in New York City by inviting successful hoteliers and hospitality management professionals to give lectures on campus. 
Guest speakers have included:

  • Marlene Poynder, General Manager, The Conrad Hotel
  • Mathew Dempsey, General Manager, Dylan Hotel
  • Louis Shapiro, Director of Human Resources, Hotel Central Park
  • Michael Griffin, Assistant Director of Rooms, Hotel Eventi by Kimpton Hotels
  • Marco Gianni, General Manager, The Michelangelo Hotel
A variety of spices

Get the full picture

A well-rounded education sets you apart, so we encourage all students with a desire to build a career in the hospitality field to get their hands dirty. Our New York City campus offers hands-on, short-term classes in cooking, baking and beverage studies though our Recreational division. These classes not only help build your own skills, but also give insight into what your colleagues in the food and beverage sector of hotels and restaurants do. ICE’s Wine Essentials Series is available to our Hotel & Hospitality Management students at no extra charge. Additionally, students and alumni receive a discounted rate on all Recreational classes offered by ICE. These include bartending basics, knife skills, advanced plating techniques, and more.